Refund & Credit Policy

Fee Structure Overview

IntroFlows operates on a hybrid model consisting of:

1. One-Time Onboarding, Market Mapping & Setup Fee
   This fee covers initial strategy, ICP definition, market research, system setup, outreach planning, and allocation of internal resources.

2. Prepaid Introductions
   Clients prepay for a defined number of curated introductions.

   • Standard engagement: 5 introductions per month

   • Introductions are delivered on a rolling basis and carried forward if needed.

Onboarding & Setup Fees

All onboarding, market mapping, and setup fees are earned upon receipt and are non-refundable.

This fee compensates for:

• Strategic planning and customization

• Market research and ICP validation

• System configuration and internal preparation

• Opportunity cost and resource allocation

Work begins immediately upon payment.

Prepaid Introductions

Payments for introductions are earned upon delivery, not upon booking, closing, or outcome.

• IntroFlows does not guarantee sales, contracts, revenue, or conversion outcomes.

• Introductions are considered delivered once a qualified introduction has been made in accordance with the agreed criteria.
  

Monthly Billing & Carryover

• Clients are billed monthly for introductions.

• If all prepaid introductions from a prior billing period have not yet been delivered, IntroFlows will pause additional monthly billing until the outstanding introductions are fulfilled.

• Undelivered introductions automatically roll forward and remain credited to the client.
  

Refunds on Undelivered Introductions

IntroFlows maintains a no-refund policy as a standard practice.

However, in the event that:

• A client relationship is terminated, and

• One or more prepaid introductions remain undelivered,
  

IntroFlows may, at its sole discretion, consider issuing a refund or credit for the undelivered introductions only.

Important clarifications:

• Any refund consideration applies only to prepaid, undelivered introductions

• Onboarding, setup, strategy, and delivered introductions are never refundable

• Refunds, if granted, are not automatic, guaranteed, or precedent-setting
  

Exclusions

Refunds or credits will not be issued due to:

• Change of mind or shifting priorities

• Internal delays or lack of responsiveness

• Sales outcomes, close rates, or ROI expectations

• Client-side scheduling issues or follow-through

By submitting payment, the client acknowledges and agrees that:

• Fees are structured around access, strategy, and curated introductions—not guaranteed outcomes

• Onboarding and setup fees are non-refundable

• Prepaid introductions are fulfilled on a rolling basis, with billing paused—not refunded—if delivery is pending